Refund policy

Returns

Items may be returned within 30 days from the date of delivery. Merchandise must be in original, unworn condition and accompanied by the original gift box with all warranty cards and explanation booklets intact.

Non-Returnable Items

Closeouts, special orders, altered items (including ring sizing), and custom pieces are not returnable or exchangeable.

Backordered Watches

Watches marked “Available” are not currently in our store and are ordered from our supplier after you place your order. Please allow 4–6 weeks for delivery.

Your card is authorized when you place your order and charged once your order is confirmed.

Cancellations: You may cancel your order at any time before we order the watch from our supplier at no charge. If you cancel after we have ordered the watch, a 5% restocking fee of the order total will be deducted from your refund. To cancel, contact us at contact@helmutjewelry.com or (928) 532-4454 as soon as possible.